Your Voice Matters to TBMP

TBMP values the voice of the Juneau community. We encourage you to use our hotline services — via phone, email, or webform — to share concerns, complaints, and even accolades. Your insights spotlight the exemplary practices of those adhering to TBMP guidelines and help shape a considerate and community-focused visitor industry. Every piece of feedback is a step toward enhancing the livelihood of Alaska's capital city.

(907) 586-6774 hotline@traveljuneau.com

Share Your Insights

To voice your concern, compliment, or complaint, please fill in the form below. Your input informs TBMP's continuous improvement and community impact assessment. Not sure if your concern is handled by TBMP? See our guidelines here for more information.

Concern / Complaint / Compliment

Please complete the form below to report your concern/complaint to the Juneau Tourism Best Management Practices Group (TBMP)

Business(es) involved (if known):

Detail of Concern/Complaint*:

Concern Type*:

Location of Concern*:

Date of Concern / Complaint*:

Time of Concern / Complaint*:

Contact Information

If you wish to be contacted regarding your concern, you must provide a name and email or phone number. All concerns/complaints submitted are made anonymous before release to the City and Borough of Juneau

First Name:

Last Name:

Primary Phone:

Email*:

By checking the box you confirm that you have read and understand our Privacy Policy.*:

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Physical Address 1:

Physical Address 2:

Physical City:

Physical State:

Physical Zip:

Privacy Policy

We respect your privacy. By providing us your information, you are saying it is OK for us to e-mail you in the future. Information about you or your requests will not be shared. Click here for our Privacy Policy.

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