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Privacy Policy

Please read carefully. By accessing this site, you accept these policies.

Effective Date: March 2017

Travel Juneau is committed to protecting the privacy of our website visitors and clients. We strive to uphold the highest industry standards in online privacy and permission marketing. For more information on how Travel Juneau enforces permission email marketing with our clients, please see our anti-spam policy.

Information We Collect

Information You Provide

You may be asked to provide information to us through one or more services we provide through our website, messages we send to you, social media, etc. The information we request may include personal information, such as name, age, email address, address, and telephone number.

Information Obtained Through Use of Our Services

We may collect information provided by you and your computer through use of our services through this website, messages to you, social media, etc. This information may include the following types of information:

  • Login Information: We may automatically obtain and store HTTP header information from client-side tracking objects, your device, and our server logs upon your use of our services.
  • Mobile Information: We may obtain information specific to mobile activity through use of our services, such as your location, mobile device type, and mobile capabilities.
  • Social Media Information: When interacting with our services within social media, we may obtain information stored within social media or authorized by you to be collected by us within such social media. This information may include your contact information, email address, friend information, friends and pages with whom you have an association, and other information stored within social media.

Pixel Tags

Pixel tags (also called clear GIFs, web beacons, or pixels) are small blocks of code on a webpage that allow websites to do things like read and place cookies. The resulting connection can include information such as the person's IP address, the time the person viewed the pixel and the type of browser being used. They are widely used in order to make websites work more efficiently, as well as provide information to the owners of the site. Using your browser, you may disable the use of cookies, delete cookies, or individually reject cookies at any time. However, some features of the website may not function properly or at all unless cookies are enabled.

User-Generated Content

Some areas of the Travel Juneau website allow you to provide content to us directly through comments left on a "public forum" or by uploading images directly to the Travel Juneau website.  If you use public forums on the Travel Juneau website, you expressly agree that any personal information you submit in these public forums can be read, collected, or otherwise used by anyone who reads the public forums. To request removal of your personal information, contact us at staff@traveljuneau.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

How We Use Collected Information

Information Tracked

At times, we will use your HTTP header information to help diagnose problems with our server and to administer our website. We may also track browser types to help us understand our visitors' needs related to our website design. There is an optional section of our website where input forms require your name, phone number, company (if applicable), and email address. This form provides the ability to opt-in to receive future emails of any type from Travel Juneau; there is no automated or pre-filled opt-in function. If you opt-in to receive email communications from us, we may send information to you about our products or services. This information will not be used for any other purpose. We do, however, reserve the right to disclose your personal information as required by law when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. To opt out from having any provided information used for email communications from us, please click on the opt-out (unsubscribe) link in any message you receive from us. This will allow you to unsubscribe or update your message preferences. Alternately, you may contact us at staff@traveljuneau.com.

Combination of Information

We may combine information collected through your use of our website and services with information that we collect from other sources, including third parties (see below).

How We Share Information

We may disclose your information to third parties in the following situations or for the following purposes:

  • Consent:  We may disclose your information to third parties for purposes not directly related to our site only in the event that you expressly consent to such disclosure.
  • Service Providers and External Processing:  Your information may be shared with third party service providers, affiliates, or other trusted businesses to provide certain customer services based on our or your instructions. We require that our third party service providers implement and maintain security measures to protect the confidentiality and security of the information you provide to us.
  • Law Enforcement: Your information may be shared with law enforcement officials if it relates to a criminal investigation or alleged illegal activity.
  • Necessary or for Safety Reasons: We may also disclose your information if required or permitted to do so by law for fraud protection and credit risk reduction purposes; protection and defense of the rights or property of Travel Juneau, its customers, or other users; to act under urgent circumstances to protect the safety of Travel Juneau, its employees, or a member of the public; or to comply with a judicial proceeding, court order, or legal process.
  • Sale or Acquisition of Assets: If Travel Juneau becomes involved in a transaction involving the sale of its assets, such as a merger or acquisition, or if Travel Juneau is transferred to another company, we may disclose and/or transfer your information as part of the transaction.
Anti-Spam Policy

Security and Privacy

The Travel Juneau website uses security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a database in a secure environment at our data centers. We do not share, sell, or rent individual personal information with anyone without your advance, express permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending emails you agree to receive.

eNewsletters

You will be added to the Travel Juneau email newsletter list only if you register to receive newsletters via a form or checkbox on the Travel Juneau website. You may opt out of receiving our eNewsletters by clicking on the opt-out link included in every email newsletter we send or by contacting staff@traveljuneau.com and requesting that we stop sending the eNewsletter.

Testimonials

We may post video user testimonials on our website which may contain personal information such as your name. We obtain your consent prior to posting the testimonial with your name. If you wish to update or delete your testimonial, you can contact us at staff@traveljuneau.com.

Links to other Websites

The Travel Juneau website may contain links to websites not affiliated with us. Your use of an external website or any informational content found on an external website is subject to and governed by the terms and conditions of such website. Travel Juneau does not endorse or make any representations or warranties concerning, and will not in any way be liable for any informational content, products, services, software, or other materials available on an external website, even if one or more pages of the external website are framed within a page of the Travel Juneau website. Travel Juneau is not responsible for the privacy practices of any external websites.

Widgets and Social Buttons

Our website includes social media features, such as Instagram, Facebook, and TripAdvisor, via a “share” button, widgets, or interactive mini-programs ("features") that run on our site. These features may collect your IP address, track which page you are visiting on our site, and set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Children

We encourage parents and guardians to be aware of and participate in their children's online activities. We adhere to the Children's Online Privacy Protection Act and do not knowingly collect, use, or disclose personally-identifiable information from any child under the age of 13 in a manner that violates this law. If we discover that we have inadvertently collected such personally-identifiable information from a child under 13 years of age, we will promptly take reasonable measures to delete such information from our systems.

 
Notification of Changes

If we make any changes to our privacy policy, we will notify our members and users via email or by posting the changes on our website prior to the change becoming effective. We reserve the right to modify this privacy policy at any time, so please review it frequently. Any amended privacy policy will apply to personal information previously collected. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner.

Disclosures and Transfers

We do not disclose personal information to third parties, except when one or more of the following conditions is true:

  • we have the individual's permission to make the disclosure
  • the disclosure is permitted by law or mandatory under professional standards
  • the disclosure is reasonably related to the sale or other disposition of all or part of our business or assets; the personal information to be disclosed is publicly available
  • the party to whom the disclosure is made controls, is controlled by, or is under common control with Travel Juneau
  • the disclosure is reasonably necessary for the establishment or maintenance of legal claims
Data Security, Integrity, and Access

We employ technical and organizational measures, including education and training of our personnel, designed to provide the personal information in our possession with reasonable protection from accidental loss or destruction, improper use, alteration, or disclosure. Personal information collected or displayed through a website is protected in transit by industry standard encryption processes. However, we cannot guarantee the security of personal information accessible on or transmitted via the internet. We process personal information in ways compatible with the purpose for which the personal information was collected or as otherwise authorized by the individual. To the extent necessary for such purposes, we take reasonable steps to make sure that personal information is accurate, complete, current, and otherwise reliable with regard to its intended use. If an individual becomes aware that personal information we maintain about that individual is inaccurate, or if an individual would like to update or review his or her personal information, the individual may contact us using the contact information below. As a security precaution, we may request that the individual provides identifying information such as name, address, birth date, and/or social security number. In addition, we may limit or deny access to personal information where providing such access would be unreasonably burdensome or expensive in the circumstances.

Information Subject to Other Policies

We are committed to protecting data in processing all personal information. Other information we receive may be subject to policies that may differ in some respects from the policies set forth in this notice. Certain websites accessed through Travel Juneau have their own privacy policies that apply specifically to those websites. Those policies may be accessed through the websites in question. Information relating to present or former Travel Juneau personnel is subject to our policies concerning personnel data privacy, which is available to present and former Travel Juneau personnel upon request. Information obtained from or relating to clients or former clients is further subject to the terms of any privacy commitment made to the client, any agreements with the client, and/or any applicable laws and professional standards.

Updating Information

If you wish to access your information or to have your information deleted, updated, changed, or modified, you may do so by contacting us using the below information.

Contact Information

For further information, please contact us at 907-586-1737 or staff@traveljuneau.com.

Opt In/Opt Out Policies

We certify that we will use our software only to send emails to customers and prospects that have directly consented (opted-in) to receive email. Travel Juneau does not transmit unsolicited commercial email (spam) via our system. Travel Juneau does not buy or sell email lists.

How do we protect your privacy?

We use strict security measures to protect against the loss, misuse, and alteration of data used by our system. We promise to keep your email address secure and private and will not use it for other purposes. Please review our Privacy Policy for more details.

Why did you receive an email from our system?

You should only receive an email from our system if you signed up to receive an email from Travel Juneau. We certify that all email addresses used in our system are opt-in names that have given us permission to send them an email. As we indicate above, Travel Juneau does not allow nor desire that any members or partners use our email services to send unwanted mail or spam. If you don't recognize who sent you the message, see the next section.

Reporting unwanted mail as Spam

If you don't recognize who used the Travel Juneau service to send you a given message, you can report it to us as spam by sending it to staff@traveljuneau.com. We receive, investigate, catalog, and take action based on these complaints.

How do I get off an email list?

Each email sent through the Travel Juneau system contains a link that allows subscribers to unsubscribe from receiving emails from the sender. Each email contains an easy and automated way for you to unsubscribe. If you have received an unwanted email sent by the Travel Juneau system, please see above for options on how to handle and report an issue.

Will your information ever be shared, sold or rented?

We will never share, sell, or rent individual personal information without your advance, express permission, unless ordered by a court of law. Information submitted to us is available only to employees responsible for managing this data.

Google Analytics

On this website, we collect demographic data from Google's Interest-based advertising with Google Analytics. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ad Settings.

https://tools.google.com/dlpage/gaoptout/ 

If you have any questions about Travel Juneau's Anti-Spam Policy, please contact us at 907-586-1737 or email us at staff@traveljuneau.com.

Copyright Policy

Unless indicated otherwise, the Travel Juneau website and all content and other materials on it, including, without limitation all trademarks, service marks, designs, texts, graphics, pictures, information, data, software, methods, inventions, sound files, other files and the selection and arrangement thereof (collectively, the “website materials”) are the proprietary property of Travel Juneau or its licensors or users and are protected by U.S. and international copyright, trademark, and other intellectual property laws. The website is intended for personal use only.  No website materials may be used for any other purpose.  You may only use the website materials for your personal, non-commercial use; in addition, you agree that such permission does not include: (a) any commercial use or any resale or redistribution of the website or the website materials therein; (b) the collection and use of any product listings, pictures or descriptions; (c) the distribution, public performance or public display of any website materials, (d) making any derivative uses of the website and the website materials, or any portion thereof; (e) use of any data mining, robots or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of the website, the website materials or any information contained therein, except as expressly permitted on the website; or (g) any use of the website or the website materials other than for its intended purpose. The permission granted herein is revocable at any time, with or without cause. Except as expressly stated herein, none of the website materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted, transmitted or otherwise used in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Travel Juneau or the copyright owner. The permission given to you terminates automatically if you breach any of the terms. Upon termination, you must immediately destroy any downloaded and printed website materials. You also may not, without Travel Juneau’s permission, “mirror” any material contained on this website on any other server. Any unauthorized use of any website material may violate applicable law (including copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes).

Trademarks

The Travel Juneau logo and the name Travel Juneau and any other product or service name or slogan contained in the website are trademarks of Travel Juneau, its corporate partners, licensors, or other respective owners, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Travel Juneau or the applicable trademark holder. You may not use any metatags or any other “hidden text” using “Travel Juneau” or any other name, trademark or product or service name of Travel Juneau without our prior written permission. Unless specifically stated otherwise, reference to any products, services, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.